I honestly don’t know if your keyboard and mouse will work in safe mode, but it’s certainly worth a try. That means you should be able to enter safe mode by pressing F8 (perhaps repeatedly) as your machine boots.
Whatever disabled your mouse and keyboard did so within Windows, which would not affect your BIOS or UEFI. Ideally, the other machine will be local, and you can connect to your problem child from a machine on which the mouse and keyboard work. If your machine has remote access configured (Remote Desktop is enabled, or you have some other remote access software installed), and you can access it from another machine, do that. If, as I suspect, no mouse or keyboard will work, then you have a dilemma, as all of the recovery steps require you to at least type into the machine. Accessing a machine without a working mouse or keyboard If you haven’t been taking image backups, or don’t have one recent enough to go back to without a lot of loss, then things get uglier. This is another case in which a recent image backup can save you a lot of hassle. That way, I’d effectively “undo” the damage, and would know not to run that tool again without understanding why it disabled the input devices. Honestly, if this were my machine and I wasn’t lucky enough to have a different mouse/keyboard combination that worked, I’d restore my machine to an image backup taken prior to the problem. You can still try some of the steps below to restore your original devices’ functionality, but as you’ll see in the next steps, at least you can do so relatively easily. If so, and these replacement devices work, this makes interacting with the computer significantly easier. While it’s more likely this problem affects all USB mice or keyboards, there’s a chance it doesn’t. Try a different mouse and keyboardįirst, I would try a different mouse and keyboard if you have some lying around.
If it makes mistakes like this consistently, of course, I would look for an alternative. There’s too little to go on to say whether that’s serious enough to stop using that tool. Perhaps it just screwed up.Įither way, it made a mistake. Perhaps, as a performance optimization, it thought there was a better choice. Perhaps it mistakenly thought the driver software was malicious. In other words, it removed them and replaced that software with something else - something that obviously doesn’t work. I believe the maintenance tool “cleaned up” the drivers for your mouse and keyboard. I have a guess as to what happened, and a couple of ideas on what I might do next, were I in your shoes.
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